Returns & Refunds

We want you to be happy with your Glam Off purchase. If you change your mind about your order, you have a legal right to cancel your purchase under UK consumer law, subject to the conditions below.

Change-of-mind returns

For online purchases, you have 14 days from the day after you receive your order to tell us that you wish to cancel. Once you have notified us, you have a further 14 days to return the item.

To request a return, please contact us at hello@glamoffbeauty.com with your order number and let us know that you wish to cancel your order.

If you return an item under your change-of-mind cancellation right, it should be returned in its original condition, with its original packaging and any tags or seals intact.

You may handle the product to the extent necessary to establish its nature, characteristics and functioning, in the same way you would reasonably be able to in a shop. If the item has been handled beyond what is necessary and this has reduced its value, we may make a proportionate deduction from your refund where permitted by law.

Hygiene and opened products

Because Glam Off gloves are designed for direct contact with the face, hygiene is important.

If a Glam Off glove is supplied with a protective hygiene seal, the change-of-mind cancellation right does not apply once that seal has been broken, where the goods are no longer suitable for return for health protection or hygiene reasons.

If you intend to return your order because you have changed your mind, please do not break any protective hygiene seal.

This does not affect your statutory rights if the product is faulty, damaged, not as described, or otherwise does not meet the standards required by UK consumer law.

Return postage

If you cancel your order because you have changed your mind, you are responsible for the direct cost of returning the item to us.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it. Where you are entitled to a remedy under your statutory rights, we will cover the reasonable cost of returning the item.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as reasonably possible if your item is:

• Faulty or defective;
• Damaged in transit;
• Materially different from what you ordered; or
• Not as described.

Please contact hello@glamoffbeauty.com with your order number and, where possible, clear photographs showing the issue.

Your statutory rights under the Consumer Rights Act 2015 apply to faulty or non-conforming goods. Depending on the circumstances and when the problem arises, your legal remedies may include a refund, repair, replacement or price reduction.

For faults identified within the first 30 days, you may have the short-term right to reject the goods and receive a refund where the legal requirements are met.

Refunds

Where you exercise your statutory cancellation right, we will issue your refund without undue delay and within the time limits required by law (no later than 14 days after we receive the goods back).

Refunds will normally be made to the original payment method used for the purchase.

Where you cancel your entire order under the statutory cancellation right, we will refund the cost of the standard delivery option you originally paid for. If you selected a more expensive delivery option, we are only required to refund the cost of the standard delivery service.

We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever happens first.

Exchanges

We do not offer direct exchanges.

If you would like a different shade or product, the simplest option is to return your original item in accordance with this policy and place a new order.

Sale items and promotional purchases

Sale items and promotional purchases have the same statutory consumer rights as full-price purchases.

Gift cards are non-refundable except where required by law.

Statutory rights

Nothing in this returns policy limits or excludes any statutory rights you have under UK consumer law.

If you have a question about a return, please contact us:

Glam Off
hello@glamoffbeauty.com
glamoffbeauty.com